Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately or within same day if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take pictures & videos of the damage for evaluation purposes. Email us at support@misseras.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. After you contact us, we will generate a RTO(Return-to-Origin) shipping label through our delivery partner. They will pick it up from you. Items sent back to us without first requesting a return will not be accepted

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@misseras.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

 

Cancellation

If you cancel after placing the order, while the order has been already shipped out or it's shipping label has been created, then we  cannot stop the order. We can't cancel it.

If your cancellation request lands before we create the shipping label, we will accept the cancellation request.

 

Exchanges
No exchanges are possible at present.

 

Return to Origin (RTO)
Our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained. We will re-ship it to you again(one-time) but you will be charged for the shipping fee. Please contact us if you miss the original delivery & we will send you the invoice for the 2nd shipment(only shipping fee; not the product cost). Upon payment, we will release the shipment. 

If you miss it the 2nd time, we can't entertain any reimbursement.

 

Refunds 
Unless the item is received in a damaged conditioned, we can't refund at the present. 

For damaged returns, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@misseras.com.